Frequently asked questions

An apartment most often has two — one for cold water and one for hot. They are usually found in the bathroom or the toilet, often behind an access hatch or a plastic panel. If the apartment has a separate water supply to the kitchen, there may be more. You do not have to know the exact number in order to submit a request — if you are not sure, give an approximate number or ask for advice, and we will establish it on site.

The readings are the digits on the meter dial. Usually the black digits show cubic metres and the red ones litres, and billing uses the black figures. You do not have to know them in advance, because we record them ourselves during the work and enter them in the certificate. If you have them written down, bring them along — it helps to confirm that everything matches.

Some buildings have their own procedure set by the property manager — for example, requiring advance notice of a planned replacement, or accepting documents in a particular format. If you know that your building has such a procedure, it is worth checking it before the work. If you do not know, that is not an obstacle: we prepare standard documents, which are sufficient in most cases.

That is perfectly normal, and a large share of requests are exactly like that. Select “Not sure — I need advice” in the form and describe the situation in your own words: how old the meter is, whether there is a problem, whether you have received any notice. That is enough for us to understand what to propose.

We work throughout Riga and the Riga region. For properties outside this area we agree individually — give the location of the property in your request and we will tell you whether we can come out.

Yes. The meters are inside the apartment, so an adult needs to be at home to let the technician in and sign the certificate. It does not have to be the owner — it can be a family member or another person you trust, provided the owner has agreed to it.

Replacing a meter is relatively clean work — there is usually no need to drill or break anything. A small amount of water can run out of the pipes, so we put absorbent material down in the work area. When the work is finished we tidy up.

If the meters are in a cupboard or behind a panel, clear access speeds up the work considerably. If there is a lot stored there, it is worth taking it out beforehand. If that is not possible, just tell us — a solution can usually be found, the work simply takes a little longer.

It sometimes happens that removing the old meter reveals a faulty shut-off valve or heavily limescaled connections. In that case we stop and explain what we have found, what it means and what it would cost. We only continue once you have confirmed — we do not want anything appearing on the invoice as a surprise.

We agree working times individually. As this is not emergency work, we plan it — tell us in your request which times suit you and we will look for a solution.

Immediately after installation. That is why, during the work, we record both the closing readings of the old meter and the opening readings of the new one — this makes it clear where one meter's record ends and the other's begins.

The documents are usually submitted to the building's property manager or the service provider, and it is worth doing so soon after the work, so that the next invoice already reflects the new meter. The exact procedure is set by your building. Whether we or you submit them is something we agree case by case.

Unless you have a reason to keep it, we take the old meter away and dispose of it. If you would like to keep it — for example, if you are planning to dispute earlier invoices — just say so and we will leave it with you.

No routine maintenance is needed. What is practical is to check occasionally whether there is any moisture or limescale around the meter and whether the seal is still in place. If you notice that the meter has misted up, is not turning, or the readings look illogical, it is worth having it checked.

Get in touch using the request form and describe the situation. The form has a field for additional information — note there that it concerns work that has already been done.

Because the final amount is affected by things that cannot be known in advance: the number of meters, where they sit, how accessible they are and the condition of the shut-off valves. A published figure that then changes is worse than an honest individual quote. For more on how the price is made up, see the Pricing section.

No. Submitting a request and receiving a quote is free and places no obligation on you. If the quote does not suit you, you can simply not proceed.

Yes. If the service is needed by a company or a property manager, indicate that in the form by selecting the matching property type, and describe the property in the additional information field. We prepare the documents accordingly.

The meter passport, or meter certificate, is the manufacturer's document that comes with the meter and confirms its technical data. The replacement certificate is a document about the specific job: what was removed, what was installed, with which readings and when. A property manager usually needs both.

We work with requests that come through the form and then call you ourselves. This means no request gets lost between calls, and that we call you already briefed. Fill in the form and we will get in touch on the phone number you provide — usually within 5 minutes.

No. We are a private service provider. We are not a water supply provider, a state or municipal authority, your building's property manager or an accredited laboratory. If your question concerns invoices or your building's procedures, only your property manager or service provider can answer it.

Requirements can differ depending on the type of property and the particular building's procedures, and they change over time. We do not take on the role of explaining which requirements apply to your specific property. We recommend checking them with your property manager or service provider — and we will carry out the work in line with what you have established.

We usually call within 5 minutes of the form being submitted. So that the call can be specific straight away, please state the type of property, the number of meters and what you need in the form.